Return & Refund Policy

All sales are final. We do not accept returns or exchanges.

Because our products are food items, we do not accept returns for any reason, including opened, unopened, unused, or unwanted products. This includes, but is not limited to, customer preference, ordering the wrong item, change of mind, delayed pickup, incorrect address entered by the customer, or products that have already shipped.

Once an order is placed, it cannot be returned or exchanged unless required by law or unless we determine that the order was damaged, defective, or incorrect due to an issue on our end.

For questions, contact us at coffee@waterfowlcoffee.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you received the wrong item, contact us at coffee@waterfowlcoffee.com within 7 days of delivery.

To help us review the issue, please include:

• Your order number
• A description of the issue
• Clear photos of the product, packaging, shipping label, and any damage

If we determine that the order was damaged, defective, or incorrect due to an issue on our end, we may offer a replacement, store credit, or refund at our discretion. We reserve the right to deny any claim that is incomplete, unsupported, submitted late, or appears fraudulent.

Food Safety

For food safety and quality-control reasons, we cannot accept returned coffee or other consumable products once they have left our control. Please do not send products back to us unless we specifically instruct you to do so. Items sent back without prior written approval will not be accepted or refunded.

Shipping Issues

We are not responsible for delays caused by the carrier, weather, incorrect shipping information, failed delivery attempts, stolen packages, or packages marked as delivered by the carrier.

If a package is lost or damaged in transit, contact us at coffee@waterfowlcoffee.com and we will review the issue. We may require photos, carrier documentation, or other proof before offering any resolution.

If an order cannot be shipped, is canceled before shipment, or must be refunded under applicable law, we will issue the required refund to the original payment method.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed. We cannot guarantee that changes or cancellations can be made after checkout. Once an order has been processed or shipped, it cannot be canceled.

Sale Items and Gift Cards

All sale items, promotional items, discounted items, and gift cards are final sale and are not eligible for return, exchange, or refund, except where required by law.

European Union Customers

If merchandise is shipped into the European Union, certain consumer withdrawal rights may apply. However, some goods may be excluded from the 14-day cooling-off period, including perishable goods and certain sealed goods that are not suitable for return for health or hygiene reasons once opened.

Nothing in this policy limits any consumer rights that cannot be waived under applicable law.

Refund Timing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.