Shipping policy

Shipping Policy

This policy explains how Waterfowl Coffee orders are processed, shipped, and handled after checkout. Coffee is shipped within days of roast. We do not warehouse beans.

Where We Ship

We ship within the United States and Canada when a valid rate is displayed at checkout. Shipping to other countries is by request. Email coffee@waterfowlcoffee.com and we will work out a path.

Processing Time

Coffee orders are processed and shipped within 1–3 business days. Business days exclude weekends and US holidays. Gear is printed on demand and takes 3–7 business days of production before it ships. Processing can run longer during holidays, weather disruptions, or supplier delays.

Delivery Time

Most orders arrive within a week of shipment. Allow at least 10 days from your order date before reaching out about a delay. Delivery estimates are not guaranteed unless confirmed in writing.

Rates

Domestic coffee shipping starts at $6.99 for a single bag and is calculated by order size. Gear ships on its own rates. The exact charge for your order is shown at checkout before you pay. Shipping charges are non-refundable unless required by law or the issue was caused by an error on our end.

Tracking

You will receive a shipping confirmation email with tracking information once your order ships. Carrier tracking can lag a day or two behind the physical package.

Addresses

Customers are responsible for entering the correct shipping address at checkout. We cannot guarantee changes after an order is placed, and reshipping an order returned because of an incorrect address may carry an additional charge.

Lost, Stolen, or Delayed Packages

Once an order is with the carrier, delivery timing and handling are in the carrier's hands. We are not responsible for carrier delays, weather, or theft after delivery is confirmed. If a package is lost or significantly delayed, contact coffee@waterfowlcoffee.com. We will review the issue with you and may ask you to help file a claim with the carrier.

Damaged, Defective, or Incorrect Orders

Inspect your order when it arrives. If it arrives damaged, defective, or incorrect, contact coffee@waterfowlcoffee.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. If the issue is on our end, we may offer a replacement, store credit, or refund. Review our Returns and Refunds Policy for details.

Delays and Required Refunds

If we cannot ship your order within the stated timeframe, we will contact you with an update. Where required by law, you may accept the new date or cancel the order for a refund.

Contact

Waterfowl Coffee
coffee@waterfowlcoffee.com
202 Magnate Drive, Lafayette, LA 70508, United States